K--Web 2.0
Does Your City need a Web 2.0 Makeover? Act nowWhat if a city government had a Web site where citizens could report problems and view the status and priority order of those problems in real time?
Beyond the e-government hypeIn their efforts to make government more accessible and transparent, public-sector managers across the globe are rushing to adopt the latest Web-based technologies. But establishing stronger connections with citizens requires a giant step beyond the technology itself and a focus on generating real, lasting public value. Mashups, tweets, wikis and blogs: Is this any way to run a country?
E-government 2.0Despite spending enormous amounts on Web-based initiatives, government agencies often fail to meet users’ needs online. By employing new governance models, investing in Web capabilities, and embracing user participation, agencies can raise the effectiveness of their online presence.
Accessibility and Web 2.0Some governments don't think they're ignoring the visually or hearing impaired because they say the same information they post on those is available through other channels, whether it's by press release, town hall meeting or mailing. But that dismisses the fact that these social media Web sites encourage conversation. Governments contribute content that then is embellished through user comments. Difficulties with social media access may prevent people with disabilities from joining the conversation.
EU workshop on Web 2.0 in Public ServicesThe workshop has emphasized the need for opening up government and releasing government data that would bring about several key benefits, such as better government accountability, more engaged citizens, more citizens-oriented services and new opportunities for technological innovation. A new innovation model for public services emerged. Rather than relying in large scale, long duration projects that struggle to meet the needs of the users, the web innovation models are smaller, with rapid development cycles and short feedback loops with users (permanent beta). The technological costs are kept to the minimum, thanks to free and open sources software, and low costs of hardware, software and hosting. This new innovation model is at odds with the current funding instruments, which instead rely on long-term planning, extensive preparation, large budget and long deployment. New funding instruments, more small scale and flexible should be used.
Web 2.0 and the Next Generation of Public ServiceToday, Web 2.0 technologies are exciting everyone's imagination. Once only the purview of tech-savvy teenagers, applications such as Facebook, Twitter and others are gaining acceptance among a much wider audience. Businesses are increasingly leveraging Web 2.0 applications. Governments and public service agencies are also beginning to recognize the possibilities—encouraged, in part, by the successful use of social networking and instant communications tools by Barack Obama’s campaign for the U.S. presidency. Clearly, there is a future for Web 2.0 technologies in connecting agencies with their citizen constituencies, and in connecting citizens with each other to deliver timely information and better service
BOCCONI UNIVERSITY: E-GOVERNMENT AND WEB 2.0 APPLICATIONS: A MULTI-STAKEHOLDER EVALUATIONThe purpose of this work is to present an evaluation model of the impact of Web 2.0 technologies in the relationship between citizens and Local Governments. The study is focused on IRIS (Internet Reporting Information System) project, based on open source software and developed by the Municipality of Venice: IRIS allows citizens to directly report the problems related to their city using a digital map and introduces a new perspective in democratic participation, providing a new method of networking and sharing knowledge and orienting the user to become a generator of web contents. The effects related to the introduction of IRIS on the different stakeholders are discussed and evaluated: the new model of interaction between Municipality and citizens, the reengineering of back-office organizational processes (in order to answer all kinds of requests in a timely manner), the changing role of politicians (according to the new “disintermediation”) and the citizens’ satisfaction.
Web 2.0 and the Next Generation of Public ServiceDriving high performance through more engaging, accountable and citizen- focused serviceWeb 2.0 technologies and services have spread around the world at an amazing pace and are used by millions of people every day. Many public service organizations are also adopting Web 2.0 applications as a means of improving their ability to collaborate and serve citizens more effectively. But governments have an obligation to be good stewards of citizens' tax money—to implement new technologies responsibly and in a way that does not compromise privacy and security. The Accenture Public Service Value Governance Framework helps public service organizations deliver high performance by providing an important model for public service executives to use in evaluating Web 2.0 technologies in terms of their ability to generate positive social outcomes, to serve the common good, to engage the public as co-producers of public value and to improve accountability and transparency.
Venice connected - Amministrare 2.0 (already in the knowledge base)By leveraging the web 2.0 paradigms the city of Venice has created a shared knowledge community and related collaborative processes between citizens and the city administration in order to solve in an innovative and effective manner citizens requests and problems.
Municipal Asset and Property Management System for the Web Collaborative EnvironmentDecentralized city assets and properties along with delegated management today rises significant constrains regarding its economic efficiency and collaborative city service providing effectiveness. Implementation of Integrated Municipal Asset and Property Management for the Web collaborative environment based on Ontology of Municipal Assets and Properties serves as a framework for transition from decentralized to distributional Municipal Asset and Property management. Model and derived ICT system enabled the Interoperability with Legacy Applications,
Enterprise Asset Management/Property Management Systems, Document Management System and GIS Technologies. Business Process Management and Interaction is implemented according to Role Based Collaborative Management Model.
City 2.0 for open innovation (in French)Look around the towns and neighborhoods everywhere, tens, hundreds of initiatives large and small, individual, business or organizations rely on digital tools and networks to solve local problems, recreate the link, organize a party or campaign, or even invent new modes of transport, new forms of presence and of public services....
Quest Software - Best Practices in Instant Messaging Management Enabling Productive, Secure and Compliant mInstant Messaging Policies and Usage in the Business EnvironmentDeveloped in the 1990s for personal chat and entertainment, instant messaging (IM) is rapidly becoming a de facto standard for instantaneous communications within the workplace. Recent research indicates that more than 85 percent of all businesses now make use of IM. Additionally, one in three IM users now utilize IM as much or more than e-mail, and many predict that IM usage will outstrip e-mail usage within the next few years.
Venice connected//VENICE>CONNECTED is the brand that characterizes the on-line offer of public and museum services of Venice.
From February 1st, 2009 a public e-commerce system is available to plan a visit of the City.