Agenda   Official Conference Program
Monday: Day of Prato

Strategies and Projects from Prato, Italy

Presentation Giogio Prister

Chair: Giorgio Prister

President (Major Cities of Europe) MCE

Giorgio Prister has been working for IBM in the fields of manufacturing, sales and marketing since 1975. From 1995 to 2005, he was Head of European Sales for IBM’s Local Government Industries Division. Since 2006, he has been an independent strategy consultant on ICT strategies in Public Administration. Since June 2008 he has been President of Major Cities of Europe


Presentation Orietta Maizza

Orietta Maizza

Head of International Affairs Service at the Department of Digitalization of Public Administration and technological innovation

Born in Rome in 1967. She graduated summa cum laude in Economics and Commerce at University of Rome “La Sapienza” (1992) with a thesis in International Economics, and continued post-graduate studies in Italy and UK (Master of philosophy in Economics, Cambridge University). After some experiences in public and private institutions, in 1997 she was successfully selected through the first Course-Concourse of the National School for Public Administration (SSPA) aimed at recruting Managers in Italian Public Adminstration.
Between 1999 and 2000 member of the Technical Advisory Board to the Minister of Industry and Foreign Trade. In 2000 in the Ministry of Foreign Trade she was appointed adviser to the Director General of Trade Promotion and Internationalization of Enterprises. From 2002 to 2005 Head of Division for Africa & Mediterranean Area and from 2005 to 2007 Head of Division in charge of financial support to international promotion activities carried on by Associations, export consortia, Bi-national Chambers of Commerce etc. and also responsible for the support to Universities/firms international collaboration projects and for initiatives regarding the internationalization of Women Entrepreneurship.
Since December 2007 she is Head of International Affairs Service at the Department of Digitalization of Public Administration and technological innovation (Presidency of the Council of Ministers) and Italian representative in European working groups.
She is married and mum of Livia and Giovanni.

Prato: ICT to help the city to move into the future

Prato City Council is investing in ICT since the end of the ’70s in innovative ICT solutions for Public Administration. The speech will provide an overview of “were we are now” and “what is next” taking into account the plans of City Council.
In particular the presentation will outline the main achievements in the activities related to the Conference topics: dematerialization and digitalization of administrative procedures, on¬-line service provisioning and renewal of its ICT physical infrastructure. The presentation also will stress the initiative that have been put in place in the recent years, with other local territorial Institutions, in the perspective of optimization of ICT costs and to reduce Administrative burdens for Citizens and Enterprises.

Presentation Paolo Boscolo

Paolo Boscolo

Comune di Prato

Paolo Boscolo gained a Masters degree in Electronics Engineering in 1986. He previously worked for Infogroup S.p.A. and Nuovo Pignone S.p.A and ALCATEL Italia. In this last employment, with the responsibility of ICT department management, he took part in some research projects funded by the European Community.
In 1992 he joined the Comune di Prato as head of the Telecommunications group, which deals with:
Installation, configuration and management of all distributed computing facilities; planning and management of multi-protocol data transmission networks inside the municipality offices and at city level, implementation of a dedicated fiber optic infrastructure for interconnecting all municipality buildings.
During last 10 years has been charged for the management of advanced eGovernment projects for the Prato City Council. In this role he promoted and/or participated many eGovernment project s funded by EU commission and national/regional governments.

New Postal services to support demate-rialization of Italian Administrations

Italy has already an important Internet economy sector: according to BCG study, around 31.6 billion euro (2.0% of Italian Gross National Product 2010) with a 10% growth on 2009, is related to internet industry. Sme using internet, in different rings of the value chain, are, coeteribus paribus, growing faster, more export capable and more productive than competitors less internet oriented Italian Public administration is leading in Europe the central e-procurement effort initiative:7 billion Euro purchase value in 2010 (5 billion euro in 2009) Poste Italiane and Postecom are already playing a central role in the Italian Industrial Digital ecosystem between Sme and PA enabling the transition toward an Internet economy with product and services such as PosteOnline, Pec, Postemailbox, Online payment and Postedoc for digital legal archiving realized for Comune di Prato.

Presentation Marco Comastri

Marco Comastri

Chief Executive Officer Postecom

Marco Comastri is Ceo of Postecom, the Innovation Technology company of Poste Italiane Group. Previously he has been Vice president, Middle East and Africa at Microsoft, where has been managing also the Microsoft project to overcome the “digital divide” through the development of new products and programmes that will be able to offer, by 2015, new opportunities thanks to Microsoft technology to the 5 billion people living in the region. Comastri joined Microsoft as Country manager for Italy in 2003, helping in this role to contribute to small and medium-sized enterprises innovation in Italy. Under his leadership, the Microsoft partner network grew to 25,000 companies. Comastri began his career at Italimpianti, he then joined IBM ,culminating in his role as IBM Vice president for the software and services sector in EMEA South region. Comastri graduated in mechanical engineering in 1985 from the University of Pisa.

Prato Industry Association – Innovation in Prato

Presentation Gaia Gualtieri

Gaia Gualtieri

President of local Assotiation of Young Entrepreneurs

Smarter Strategies for the Economic Transformation and Development of Cities

How a Smarter Cities can influence Economic Transformation and Development
and help job creation and industry transformation to spin the economic recovery.

Presentation Gerard M. Mooney

Gerard M. Mooney

General Manager Global Government and Education – IBM Corporation

Gerry Mooney is currently General Manager, Global Government and Education, with responsibility for understanding client needs, defining IBM’s strategy, selecting investment areas, creating marketing programs, and directing the deployment of IBM resources worldwide for these two industry groups.
He is also presently leading a cross IBM project office focused on Implementing IBM’s Smarter Planet programs globally across both the public and private sectors. This initiative is coordinating IBM’s efforts to apply the company’s unique capabilities to help governments around the world build for the future while executing their aggressive economic recovery plans.
Mr. Mooney is a member of the Board of Directors of The Intelligent Transportation Society of America which is the leading advocate for technologies that improve the safety, security and efficiency of the nation’s surface transportation system. ITS America members include private corporations, public agencies, and academic institutions. ITS America is in the forefront of the research, development and design of Intelligent Transportation Systems technologies that enhance safety, increase mobility and sustain the environment.
Mr. Mooney was IBM’s Vice President, Corporate Strategy with worldwide responsibility for IBM’s Emerging Business Opportunities program, focusing on growth and innovation. His team worked with the IBM senior leadership team to create new market and growth opportunities by leveraging IBM’s leadership in industry and technology innovation.
Mr. Mooney also had responsibility for IBM Venture Capital organization whose mission is to leverage relations with top tier Venture Capital firms and their portfolio companies to enable development of ecosystems around key IBM growth initiatives and evolving market opportunities in industries that IBM serves. Win-win relations with VC firms include sharing and building emerging technology and market roadmaps, working with key portfolio companies to explore the best methods to deliver IT innovations to top customers, and connecting external opportunities to the right groups within IBM to pursue those opportunities. He founded this organization for IBM in 2000.
Prior to joining IBM, Mr. Mooney held a variety of management positions at Hewlett-Packard. While at HP his responsibilities included spearheading HP’s corporate new venture program, managing HP’s Bioscience program which developed DNA arrays using HP’s inkjet technology, and running the Customer Education Division.
Mr. Mooney joined HP with their acquisition of Edge Emitter Technology (ETT), Inc., of which he was President, a development stage company commercializing a solid state print head device.
Prior to ETT, Mr. Mooney worked for Westinghouse Electronics in their Defense Electronics Business Unit, where he was part of the Merger and Acquisitions team focused on expanding the company into commercial electronics. He began his career as an officer in the United States Coast Guard.
Mr. Mooney holds a MBA from Yale University, a MS in Accounting from Georgetown University, and a BA in Philosophy from Mount Saint Mary’s College.

Local Government and Innovation in Italy

ICT and administrative simplification are key points for the development of our country and to strengthen the response capacity of the public system to the needs of citizens and enterprises.
The Italian government has been investing for twenty years to ensure that everyone has the right to digital citizenship, starting from the renovation of the public administration internal organisation up to the services provided by them to citizens.
In this context and within the various national initiatives, the National Association of Local Authorities – ANCI – is firmly committed in representing the needs of municipalities and in orientating national strategy and standards accordingly to the real exigencies of the local governments, taking into account the great differences among the municipalities themselves. Anci also supports the implementation of projects and solutions that improve municipalities’ relationship with citizens and the roles and specific skills given to them by the national legislation.
Among the most important initiatives: a) the creation in partnership with the Ministry of the Interior of a National Registry of the population (INA-SAIA); b) the institutional coordination of projects financed by the national “fund for innovation in local authorities and regions” concerning land registration and taxation, carried out by a large number of municipalities; c) a partnership with important private players to define and test an effective model of the “smart city” involving several Italian cities.

Presentation Antonella Galdi & Gianpiero Zaffi Borgetti

Antonella Galdi

Responsible for the Environment, Development and Innovation Area, Italian Association of Local Authorities – ANCI.

Graduated in Political Science, she is responsible for the Tourism and Environment offices in the National Association of Italian Local Authorities and coordinates the office for culture and youth policies as well as the ICT department. She also leads ANCI initiatives regarding renewable energy, energy saving, smart cities and refuse collection. She represents the Association and local government interests in many National Institutional Committees and technical workgroups related to the themes she is responsible for. Employed in ANCI since 1996 she has acquired sound experience in local government’s issues and problems. From September 2006 to May 2008 she was one of the advisors to the Italian Ministry for Public Administration and Innovation Technology.

Gianpiero Zaffi Borgetti

Responsible for the ICT Department, Italian Association of Local Authorities – ANCI.

Graduated in Electronic Engineering, he led and was involved for many years in several IT projects and services, playing key roles within important IT companies such as Telecom Italia and Ancitel, the service company of the Association of Local Authorities in Italy, acquiring a 15 years experience in this field. Since December 2010 he has been responsible for the ICT Department of ANCI, dealing with local government issues regarding legislation, ICT tools and on-line services to simplify and to improve the internal organisation and the relationship between Public Administration and citizens. He is also member of the National Committee dealing with the National System of Connectivity (SPC) and represents the Association in technical workgroups related to IT issues.


1) How to justify ICT investments vs. other city priorities in a critical economic situation. How to balance political priorities and pressures. How to succeed in making ICT a priority? Portfolio management is an option?
2) What real initiatives that have been experimented and have delivered significant results and also which new ones appear to be promising?
Examples of such initiatives are:
o Reorganization and process transformation
o Cloud computing
o Shared service centers
o Contact Center
o Smart administration, value for citizens, make things easy for citizens
o Tele-Assistance,
o etc..

Chair: Glyn Evans

President of the Society of IT Management and member of the CIO Council, an advisory body established by the Cabinet Office’s e-Government Unit, the Local CIO Council and the Local Government Delivery

Glyn has over 30 years experience of working in local government in IT support and management positions. In November 2003 Glyn was appointed as Director of Business Solutions & IT with Birmingham City Council with the remit to drive forward a business transformation programme across the Council. He has led the development of the Council’s approach to transformational change and in the creation of a joint venture company with Capita to support the change programme. Following this, Glyn took on the role of Corporate Director of Business Change to ensure business transformation is adopted, embedded and implemented across the Council. This has included overseeing the development of a comprehensive methodology for supporting business transformation, CHAMPS2.

Marketing guidelines for IT-Services in local authorities – taking the example of the project “weighing of waste” in the City of Saarbruecken

How can a City administration support the introduction of a new project with corresponding marketing methods? How can these methods help that all persons being responsible for the project, the staff of the municipality and also the citizens are sitting in the same boat and lead the project to success.
The presentation will point out, how marketing strategies, if they are well placed and target-oriented, can help to implement projects, of which the acceptance is not given automatically from the beginning.
Taking the example of the project “weighing of waste”, the presentation will show how to prepare such a project so that not only the employees of the administration but also the citizens are convinced and the new product can be effectively implemented with a wide acceptance.
The project itself:
The City of Saarbruecken started with the weighing of waste on the 1st of January 2011. The system is based on an IT-solution with an interface to the finance-management-system of the City. It’s a fair system, that brings the costs in dependence to the weight of waste and helps to reduce the volume of waste in the City.

Presentation Harald Schindel

Harald Schindel

Head of the Department „Social Affairs, Civil Sercices, ICT, Security and Sport“

Harald Schindel was born in 1961. He is bachelor of business administration focused on marketing and sales promotion. He worked for several years as product- and brandmanager in different enterprises.
Since 17th August 2010, Harald Schindel is Head of the Department „Social Affairs, Civil Sercices, ICT, Security and Sport“ and member of the City board in the city of Saarbruecken.

How Smarter Cities are Meeting Economic Challenges

In conversations with IBM and in global surveys, leaders of cities have discussed in detail the pressure they face in reducing costs, using more effectively the massive amounts of data they have, and improving services to citizens who are increasingly demanding more from city agencies. IBM’s Smarter Cities initiative, with over 2,000 engagements worldwide, is helping leaders address many of their major challenges. This presentation will focus on specific examples of ways cities are doing more with less and experiencing a major return on investment. The examples will touch on three key areas: using information to make more insightful decisions, coordinating all of a city’s resources to operate more effectively, and predicting problems to resolve their causes proactively.

Presentation Anne Altman

Anne Altman

General Manager, Global Public Sector, IBM Corporation

Anne Altman was appointed General Manager, IBM Global Public Sector, in August 2009. She is responsible for the strategy, direction, development of solutions, and sales for the public sector worldwide, including government, education, health care, life sciences and pharmaceutical industries. The Global Public Sector is playing a key role in IBM’s smarter planet strategy and global economic stimulus initiatives and was singled out recently in a front-page Wall Street Journal article as IBM’s strongest business in 2Q09.
Since joining IBM in 1981 as a systems engineer supporting the Federal Bureau of Investigation, Altman has held a series of increasingly responsible positions in software, global hardware and software sales, operations, technology development, marketing and consulting.
Known as a transformational leader and strategist, she became the managing director of IBM’s Federal Group in January, 2000. She led a major effort to invest resources and align IBM’s broad range of capabilities in technology, research, services, security and consulting to better serve the growing information technology needs of U.S. government agencies. As a result, IBM has played – and continues to play – a leading role in the data transformation and modernization of major agencies, including the Department of Homeland Security, Department of Defense and civilian agencies such as the Department of Health and Human Services and the Department of Education. During her tenure (2000 – 2007), IBM Federal grew to a 5,000-employee division that now provides technology, software, hardware and services that are used in more than 90 percent of US government agencies.
From 2007 to August, 2009, Altman was the general manager of the IBM System z platform in IBM’s Systems and Technology Group, responsible for one of the most important and critical systems in the evolution of information technology in the world today – from the “greening” of IT infrastructures to “cloud computing” which is transforming how governments, financial institutions, educational enterprises, healthcare groups and other organizations are serving clients.
In addition to her role as GM of the Global Public Sector, Altman is also a member of IBM’s Performance Team and IBM’s Integration and Values Team.
Awards for her outstanding contribution to the information technology industry and its clients include: Federal Computer Week’s Top Federal 100 and Eagle Award, the AFFIRM Leadership Award for Industry, and the CIO Council’s Azimuth Award for the Industry Executive of the Year.
Altman is recognized as a thought leader in areas ranging from e-government to national security and her work has been featured in leading publications, including The Washington Post, Associated Press, Federal Computer Week, Washington Technology, Government Computer News, and InformationWeek. She is also a contributor to key government-related review boards for organizations such as the National Academy of Public Administration, the National Science Academy and the Private Sector Council.
A native of the Washington D.C. area, Altman is committed to community service and serves on the boards of the Northern Virginia Technology Council, George Mason University’s Board of Visitors and the James Madison University Executive Advisory Council, the National Symphony Orchestra, and the National Kidney Foundation.
Altman has a Bachelor of Science degree in marketing from George Mason University and lives in the Washington, D.C. area with her husband and two children.

Smart Urban Planning for Smart Cities

Comune di Modena was one of the first local governments in Italy to believe in setupping and developing an integrated geographic information system to support decision making. They moved their first steps in 1979 and since then they have worked on developing and improving the system to top extent. Since 2006 Comune di Modena has been able to draw urban planning basing on data coming from its information system, designed and maintained in order to collect, manage and interoperate different data sets. The presentation will give insight into benefits coming from this approach in terms of prediction, planning and management of city development which performed dramatic improvements, not only because of the efficacy in treating information. Last but not least, Comune di Modena made excellent decisions in systemizing and organizing all processes involved, so that their system is able to evolve dynamically following law requirements and changes and to be reused by other city governments, both sharing and not sharing the same urban regional law.

Presentation Francesca Odorici & Miriam Ruggiero

Francesca Odorici & Miriam Ruggiero
Parallel Session 1: E-Procurement, Green IT, Contact Centers, Documents Dematerialization Chair: Paolo Boscolo

City of Prato

Paolo Boscolo gained a Masters degree in Electronics Engineering in 1986. He previously worked for Infogroup S.p.A. and Nuovo Pignone S.p.A and ALCATEL Italia. In this last employment, with the responsibility of ICT department management, he took part in some research projects funded by the European Community.
In 1992 he joined the Comune di Prato as head of the Telecommunications group, which deals with:
Installation, configuration and management of all distributed computing facilities; planning and management of multi-protocol data transmission networks inside the municipality offices and at city level, implementation of a dedicated fiber optic infrastructure for interconnecting all municipality buildings.
During last 10 years has been charged for the management of advanced eGovernment projects for the Prato City Council. In this role he promoted and/or participated many eGovernment project s funded by EU commission and national/regional governments.

E-Procurement in Vienna – Steps to the vertical market within the City Administration

The history of procurement in Austria in Vienna The discussion of E-Procurement on a national level in Austria The role of the Viennese departement of Procurement in the Economy The communication between small-sized-companies and big public players The difference of private “online-shopping” and public “online-shopping”
The challenges for the future of e-commerce and e-procurement in a strictly regulated public environment.

Presentation Andrea Hlavac

Andrea Hlavac

Head of the Procurement-Department, City of Vienna

2005 – June 2010:Head of Economic Analysis and Statistics within the Department of Financial Affairs
2002 – 2005: Policy Advisor of the Executive City Councillor for Finance. Special Topics: Labour Market Policy, Economic Research, Competition Policy
1997 – 2002: Independent Consultant for Political and Economic Affairs
1993 – 1997: Member of Cabinet in different Federal Ministries; Policy advisor
• Ministry of the Interior, Special Topics: Migration Policy, Police-Reform, Money Laundering
• State Secretary for Civil Servants, Special Topics: Reform of the Employment and Remuneration System of Civil
• Ministry of Employment and Social Affairs, Special Topics: Deregulation of the Labour Exchange, Reform of the Social
Security System
1983 – 1993: Journalist in Print Media, specialised in the following Topics:
• Social and Economic Policy
• Taxes and Social Security
• European Common Market
• Competition and Deregulation
• Migration
1981 – 1983: Journalist with the Austrian Broadcasting Company (ORF), radio
2001: Mag. rer.soc.oec., Economics
• Master thesis about “The Concept of Collective Dominance: How the European Commission deals with Oligopolies” (in English)
1997 – 2001: University of Vienna, Faculty of Economics and Social Science
1999: London School of Economics
• Special Programme: Industrial Economics and Competition Policy
1981 – 1984: University of Vienna, Department of Political Science

Tuscany Region Infrastructural Services

Presentation Laura Castellani

Laura Castellani

Head of Infrastructures and Technologies Tuscany Region

Longterm Archiving and eID in the Free Hanseatic City of Bremen

Electronic identity management is one of the most important challenges posed by the internet of the future, which requires an unambiguous, secure authentication as well as age verification on the internet. Besides that eID is an important step within e-government to optimize processes. Since November 2010 Germany has a new identity card which includes eID-features. The presentation of Dr. Klein shows how the Free Hanseatic City of Bremen (FHB) is implementing eID in their processes.
Another important matter within e-government is legally compliant archiving of electronic documents. Availability, readability and integrity must be considered as well as authenticity, data protection, data security and confidentiality. These requirements are achieved e.g. with digital signatures. But here also must be considered the retention of evidentiary value of certificates and time stamps. Dr. Klein will present how the registry office of Bremenhaven City achieved the compliances regarding long-term storage.

Presentation Dr. Stephan Klein

Dr. Stephan Klein

Managing Director of Bremen services GmbH&Co.KG

Born in 1961; two children
Since 2003
Managing Director GmbH, Bremen, Germany
Since 1999
Managing Director bremen online services GmbH & Co. KG (bos), Bremen, Germany
(bos is a leading provider of IT-solutions for secure and legally binding online transport, signature and encryption of electronic data, eID, long-term storage etc. within e-government, e-justice and e-business)
1996 to 2002
Managing Consultant EUTELIS Consult Beratungsgesellschaft für Telekommunikation und Mehrwertdienste mbH, Ratingen near Düsseldorf, Germany
(management consulting for telecommunications)
1994 to 1996
Consultant debis Systemhaus GmbH, Mülheim/Ruhr, Germany (consulting for smart cards and smart cards applications)
doctoral thesis on the subject: Development of the electronic cash system in the German credit services sector (technology genesis research)
Studies of Business and Administration
degree: Graduate Economist (Diplom-Kaufmann)
Completion of an apprenticeship as a banker

Parallel Session 2: Cloud Computing & Shared Service Centers, Local Government Reorganization, Contact Centers


Chair: Dr. Joachim Schiff

City of Saarbruecken

Dr. Joachim Schiff is mathematician and since 1994 Director of the Information and Communication-Institute of the (IKS). Besides his function as CEO of IKS, he is also Executive Director of “IKS Kommunal GmbH (=Ltd.)”, a subsidiary of the City at 100%.


VITAKO, the German community of local IT service-centers has dealt with the possibility to build up a „Governemt Cloud“ in Germany very intensivly since the MCE Berlin conference in June 2010.
In the meantime, we have made good progress towards achieving our target:
A framework of important strategic, juridical and organisational rules have been laid down.
Our Vitako Cloud will be a Community Cloud in which services will be exchanged among the local IT centers.
There are a lot of additional challenges due to the German federal system. However, the strategic orientation of our Vitako-Cloud might be of interest to municipalities in other countries, too.

Presentation Dr.Rolf Beyer

Dr.Rolf Beyer

CEO, Zweckverband Kommunale Datenverarbei-tung Oldenburg (KDO)

Rolf Beyer was born in 1961. He studied Physics and Information Technology at the University of Hamburg. In 1991 he received a PhD in Particle Physics. After research work at CERN and DESY he was responsible for funding scientific projects at the German Ministry for Research and Education. In 1998 he joined the Institute for Information Technology OFFIS in Oldenburg, directing the R&D-Division for “Business Information systems”. Since 2002 he is leading the KDO, an IT Service Provider for municipal administrations in Northern Germany. In 2009 Beyer has become member of the board of VITAKO, the German community of municipal IT centers

Shared Service Center

The current situation of the municipalities show some risks: you can’t answer to people’s needs and guarantee services.
It’s necessary a new role of municipality: in addition to give services to citizens it must exercise leadership to community development and it must administer the institutional interdipendences.
To do this we need a smart city able to create a network with other territorial and institutional realities.
This implies that willingness and strong ideals aren’t enough: efficiency and innovation have to be key political objectives.
Coherence with strategy and organization is required but managements haven’t the necessary conditions of organization.
Then the project of the town of Imola takes into partnership 9 Municipalities of the administrative district: sharing services, using high ICT and maintaining their own personalization and proximity to Citizens; this provides better services, and significant savings in terms of reduced expenditure on economies of scale, elimination of wastes and of redundant interventions and the recovery of tax evasion.
The intervention areas identified are:
the conflict avoidance and evasion ICI (Vista single taxpayer) and dematerialization of the assessment process.
integrated and optimized management of different asset classes (real estate, sports facilities, roads, gardens, …).
The efficiency of the service information distributed through the adoption of thin clients.

Presentation Michele Bertola

Michele Bertola

City Manager of the City of Imola

from 2009.06.01: City Manager of Imola Town hall (BO) 70.000 inhabitants
from 2007.10.01 to 2009.05.31: City Manager of Legnano town hall (MI) 60.000 inhabitants
from 2002.01.01 to 2007.09.30: City Manager of Cesena town hall (FC) 100.000 inhabitants
from 1998.03.19 to 2001.11.12: City Manager of Cinisello Balsamo town hall (MI) 80.000 inhabitants
Additional information
President of ANDIGEL (City Managers National Association of Italy) from 2007.10.01
Author of “Il direttore generale innovatore negli enti locali” (The city manager innovator in cities and disctricts) ed. CEL, Italy 2006
Member of scientist committee of some Masters and Reviews about Public Administration Education
1985. Laurea summa cum laude, Politics sciences, University of Milano, Italy.

Building aCloud of National Services on the Net to support Local Government Action

Delivering services to local governments using cloud computing strategies is not as simple as building a performing technological platform and a suitable package of services with a clear added value for local governments, allowing them to do more with less and to serve a larger number of citizens and enterprises. It requires adequate solving of a number of side issues before consistent results can be achieved, such as:
a) A neutral technology approach, especially regarding infrastructural and back-office services, favoring open source solutions whenever possible;
b) Reengineering of internal procedures for administrative and service delivery, lean organisational models and strong training processes;
c) Transparent policies regarding data access and profiling of users;
d) Protection of private information regarding citizens and secure transactions through the Net;
e) Anticipating innovative solutions to tackle or remove eventual legal problems;
f) Affordable services in a heavy situation of budget constraints faced by the Italian public administration
The presentation will touch these and other related problems to provide a vision on a possible model that makes Ancitel is looking at an own cloud computing strategy that can provide service to local governments in an efficient and effective manner.

Presentation Dr. Javier Ossandon

Dr. Javier Ossandon

Head of Innovation and Development Unit, ANCITEL

Ancitel is the agency of the Italian Association of Municipalities (ANCI) born 20 years ago to deliver basic and innovative services using telematic to local governments, as well as to carry out innovative projects and systems ICT-enhanced in local areas with the participation of Cities and other local governments.
Javier Ossandon is a senior expert that has dedicated more than 15 years in Italy to move forward eGovernment at local level looking both at policy issues and implementation of large projects ICT-enhanced. His experience at European level is most important, as President until 2007 of the European network ELANET, mentor of the EISCO conferences and executive manager of a significant number of research and deployment mainstream projects co-financed by the European Union. He is acknowledged in Europe as a spokesman for local innovation and the Digital Local Agenda process launched by the CEMSDI initiative and ELANET-CP.


This session is focused on experiences about the key enablers especially solutions and technologies
Examples are:
o Dematerialization and Electronic document management
o Standardization and interoperability / National and EU documents transfer
o Single view of the citizen, process optimization and DB
o How to accelerate the on line take up
o Open source adoption in Local Government
o Accessibility, usability

Chair: Marco Bettini

City of Venice

Marco Bettini is currently IT Director at Venis SpA, the ICT company for the City of Venice. He manages a workgroup of 35 staff and still retains a very hands-on involvement in the work itself being directly responsible for managing a team of designers and IT architects mainly focussed on innovating city services through open ICT platforms and shared solutions

Zero Costs Smarter Cities

The IBM “Smarter Cities” program enters the third year after hitting more than sixty cities across Italy, signed twelve strategic protocols with some of these, launched innovative projects and established a community of about 40 cities in partnership with Forum PA.
Today the way we look at the city has changed, as we focus on the emerging needs of citizens and obtain their consent and satisfaction while optimizing limited economic resources.
To answer to these needs, IBM issued the new “City at zero cost” model.
This means to initiate a process of innovation that can quickly pay for itself, because it acts mainly in critical areas that are able to free up resources.
In particular there are three main areas of intervention:
1. Fraud and elusion, to allow money recovery.
2. Asset Management. The clear identification of assets and facilities, the proper management and maintenance can represent a significant cost reduction.
3. New services. The development of new services tailored to the characteristics of the city, such as those related to tourism can become a new source of revenue.

Presentation Maria Cristina Farioli

Maria Cristina Farioli

Director of Innovation and Market Development, IBM Corporation

Since 2009 she was appointed as Director of Innovation and Market Development for IBM Italy. In particular, she is responsible to bring to market IBM’s strategy on Smarter Planet – Smarter Cities.
After the high school on classics and a bachelor degree with excellence on Business Administration from the University “Cattolica del Sacro Cuore” in Milan, she started her professional career at IBM, moving quickly up through the fundamental steps for a strong executive of an international Corporation leading the IT market.
At the beginning of her career, 1985-90, she matured a technical competence in the Information Systems area by managing more and more complex projects, with national and international scope, too.
In 1990, she developed her managerial competences within the Human Resources, cooperating with McKinsey to re-define the profiles of the new professional and administrative roles in the IT field.
In 1992 she moved to a just-created IBM unit: the IBM Consulting Group. In this area, she began a journey of ten years, first as Senior Consulting Practices in Security & Privacy, then as a Partner in Business Transformation, Strategy, Design and CRM.
In ‘99 she embraced the challenge to develop an innovative consulting unit, NetGen, dealing with the creation of the Master Plan for new business models based on Internet.
In 2002 she has been appointed Executive Assistant of the Italy Country General Manager, Elio Catania.
Then she became the Marketing Manager for Software Group.
From the end of 2004 up to July 2005 she led a sales unit focussed on Small and Medium Business, driving at the same time a Task Force for the Transformation of the IBM Europe.
In July 2005 she has been named director of Marketing of IBM Italy, integrating the mission of this role with the competences on strategy and market development, along with the definition of the Italy IBM Business Plan.
C.Farioli is certified APCO as consultant of Business Management (“Direzione aziendale”).
When at the university, she was for 7 years assistant at the ’Università Cattolica di Milano”, handling a seminar on Industrial Robotics and publishing “Robotics, Flexibility and Employment” by the editor Vita e Pensiero. She also kept seminars at SDA Bocconi on how the organizational changes impact the professional roles.
Cristina Farioli was a gymnast of the Italy national team and today she keeps on this discipline as the coach of a team of young gymnasts.

ALTANA, a free Opejn Source Intranet

Mr. Carlin will present a tool developed by the City of Venice through its inhouse Ict provider Venis SpA for dramatically change the way people with the City Organization work together.
Altana is the name chosen thorough a competition among city servants for the new Municipal Intranet for the City of Venice; which gives an idea on the involvement requested to every single person acting within the Organization.
Altana is representing a revolution in the everyday relationship between colleagues and among the City Organization as a whole.
Technology is just an enabler and the Intranet help the City implement its main strategic internal goals:
– Knowledge Sharing
– Transparency
– Efficiency
– Cost reduction
Altana is at the same time the place where people meet, work, share their ideas, express themselves.

Presentation Dr.Maurizio Carlin

Dr.Maurizio Carlin

Director of the Strategic Planning Department
Maurizio Carlin has over thirty years experience in the Municipality of Venice

Graduated in Political Science, he is the Director of the Strategic Planning Department and is currently Head of the Quality Control System for the Council.
In 2007 Maurizio was appointed as Director of ICT and is now leading the business transformation process (Amministrare 2.0) that leverages on technology to deeply innovate the internal business processes and ultimately the relationship between Citizens and the Public Administration in the City of Venice.
Maurizio leads a strategic municipal office that addresses public funding (Legge Speciale) to urban maintenance and private building restoration works.
He oversees on behalf of the Municipal Administration the general planning and the public works together with the municipal statistical services and the quality control.
He is also the Director of Istituto Coletti (IPAB), an organisation which is involved in taking care of the young people with socioeconomic discomforts.

Why is the Change so hard and what can we do about it?

IT-led change projects have a poor reputation for delivery with less than half meeting their original objectives. Drawing on his experience in Birmingham, Glyn will look at reasons why this is the case and demonstrate a delivery model which significantly increases the chances of success.

Presentation Glyn Evans

Glyn Evans

President of the Society of IT Management

Glyn has over 30 years experience of working in local government in IT support and management positions. In November 2003 Glyn was appointed as Director of Business Solutions & IT with Birmingham City Council with the remit to drive forward a business transformation programme across the Council. He has led the development of the Council’s approach to transformational change and in the creation of a joint venture company with Capita to support the change programme. Following this, Glyn took on the role of Corporate Director of Business Change to ensure business transformation is adopted, embedded and implemented across the Council. This has included overseeing the development of a comprehensive methodology for supporting business transformation, CHAMPS2.
Glyn will become President of the Society of IT Management in May 2011 and is a member of the CIO Council, an advisory body established by the Cabinet Office’s e-Government Unit, the Local CIO Council and the Local Government Delivery Council.
Further information:

Parallel Session 1: Smart Cities and Economic Development


Chair: Norbert Weidinger

City of Vienna

Dipl.-Ing. Norbert Weidinger, since 2005 deputy CIO in the CEO-Offices executive group for Organisation, safety and Security / Information and Communication Technologie. Responsible for further development of e-government in the City of Vienna and the national and international e-Gov cooperation. Further tasks are IT security and IT-strategy for Vienna.
Norbert Weidinger was until 1989 in leading position in the IT-Department of the General Hospital of Vienna (AKH), from 1989 he was project manager for IT-implementing in the AKH and had various roles in the IT-Management of Vienna Hospital association such as CIO of AKH. After it he was project director for implementing strategic information systems in the Department for accounting services in Vienna.

Barcelona Smart City

Barcelona is becoming one of the most interesting Smart Cities in Europe. It is following a bottom-up model from the infrastructures to the services that point this city as a good example to be studied.
In this speech we will show you what Barcelona is doing to become a Smart City and how some of this technologies are running in the “22@ District of Innovation” (3 km2), some of the new city infrastructures, how we are enriching public space using sensors, actuators and WiFi that will provide real time information. And how this information can be used to deploy new services and improve the quality life.
In this presentation we will show you also how Barcelona cooperates with private companies, helping them to be more innovative and promoting the research.
Finally, this model will be compare with others and is going to be argued why this is the best choose for a city like Barcelona.

Presentation Joan Battle

Joan Battle

International Cooperation and Innovation in eAdministration, City of Barcelona

Degree on Physic Sciences at Barcelona University (UB), Postgraduate Diploma on Information Technology Auditory, Master Degree on Management of the Information Technologies, Master Degree on Digital Content and PhD student in Barcelona University. Since 2007, Batlle is the responsible of the City Council involvement in international networks related with ICT, e-Government and Smart City, and contact point for the European Commission co-funded project on R+D+i. Hi is the co-chair of the Smart City Work-Group of the EUROCITY network and member of the Internet of Things Experts Group. During last years Mr. Batlle directed the “European Local e-Government Bench-learning” survey and , the “Key success factors on eServices adoption” report. Hi is co-author of the “e-Government City Models: cases from European Cities” book and published several papers related with e-Government and ICT innovation in public administrations.

With eZürich to Europe‘s Top ICT location

The digital revolution has changed the world fundamentally. For the past 20 years the Internet, as well as e-mail and mobile communication have developed to indispensable components of business and everyday life. Switzerland is among the world leaders in the use of computers and new media. Demand for mobile and on-line services is growing significantly and has broad acceptance among the population. They increasingly surpass the use of traditional communication methods.
Today Zurich already has a special position as an ICT location: About a quarter of all Swiss ICT firms have their headquarters in the canton of Zurich. Among these are several globally acting ICT groups. The Federal Institute of Technology (ETH), the University of Zurich and the Zurich advanced technical colleges have an outstanding record of achievement as research institutes and ICT training institutions, as is witnessed by the numerous successful spin-off companies.
Zurich is a city with one of the highest living-standards in the world. These excellent basic conditions and the concentration of ICT know-how in the greater Zurich-area are ideal prerequisites for developing Zurich within the next decade into a pioneer and model city for ICT-services and ICT-infrastructure. It is the aim of “eZürich” to create an environment for enabling these ambitions and to position Zurich as the globally leading ICT-innovation region.
These technological changes will be accompanied and supported in such a way that even residents that are unfamiliar with ICT will be able to use the digital services, so that all inhabitants of the greater Zurich area will permanently benefit accordingly.

Presentation Daniel Heinzmann

Daniel Heinzmann

Director of Organisation and Information Technology, City of Zurich

Daniel Heinzmann, after having been assigned as project-manager for the development of the City of Zurich’s new ICT-Strategy in 2005, has been appointed Director of Organisation and Information Technology in 2006. In this function he is responsible for the ICT-services and -infrastructure for the City of Zurich with its 24’000 employees. In 2002 he took over the ICT-management of Zurich Municipal Electric Utility. Prior to that, he set up the “Mobile Solutions”-division of Siemens Switzerland and headed the production division within the “Swissphone Telecom” company and was also responsible for organizing the production lines in Manila. Daniel Heinzmann graduated as an Master of Advanced Studies in Management, Technology, and Economics engineer from the Swiss Federal Institute of Technology (ETH)/BWI Zurich.

eTrikala … the vision becomes action

Trikala is a small to medium on European standards city, employing last 10 years IT technologies for its citizens and visitors.
The Municipality of Trikala invests on IT infrastructures and applications considering IT technology as the main tool for servicing the people “from a distance”.
At the same time, it invests on its prudential role for social or medical isolated people.
e-Trikala S.A., the Municipal Company, participates in National and International IT networks trying to update the services and to cooperate with other initiatives towards the standardization of IT services.

Presentation Odisseas Raptis

Odisseas Raptis

City of Trikala, Greece

Odisseas Raptis was born in Trikala in 1961. From 1981 until 1987, he studied in the Aristotle University of Thessaloniki from where he graduated as a chemical Engineer. In 1988 he obtained a higher diploma in Economic studies from the Institute of Commerce, in London and in 1990 he received his Masters degree in Business Administration, from the University of Wales.
For 10 years he worked in various private companies and in 2003 he returned in Trikala where he undertook the planning, Coordination & Development consulting in the Municipal Organization for Community Development. He was the project manager for the Greek application of the European program E-Europe, on behalf of the Municipality of Trikala.
Since 2004 and until today, he is working in the e-trikala office and in 2008, at the time when it was modified to be named as e-Trikala S.A., he became the CEO

Parallel Session 2: Single View of the Citizen, online Take up, Reducing Costs


Chair: Marco Bettini

City of Venice

Marco Bettini is currently IT Director at Venis SpA, the ICT company for the City of Venice. He manages a workgroup of 35 staff and still retains a very hands-on involvement in the work itself being directly responsible for managing a team of designers and IT architects mainly focussed on innovating city services through open ICT platforms and shared solutions.

Measuring Citizen Participation: European Study Cases

Value for citizen created by social networks and web 2.0 application in a sample of European Municipalities
The presentation focuses on the role of social networks in European Municipalities web strategies and presents the different approaches to the use of Facebook, Twitter and other applications 2.0 by Local Governments. It also presents the first results of a survey on Citizen perceptions, needs and demand on this topic.

Presentation Luca Buccoliero & Elena Bellio

Luca Buccoliero & Elena Bellio

Bocconi University

Luca Buccoliero, PhD in Public Management, is Professor at Bocconi University (Department of Marketing), Milan, Italy, Professor at SDA Bocconi School of Management and coordinator of “value for citizen” research lab at CERMES Bocconi (Centre for Research on Marketing & Services). His fields of research and teaching include the following: Information and Communication Technologies in the Public Sector, E-health, E-government, Innovation and marketing of public services, Citizen Relationship Management.
Elena Bellio is Research fellow at the Department of Marketing of Bocconi University, Milan, Italy. Her research activities are focused on the following areas: Social and service Marketing, E-government, E-Health.

Bologna and ICT: How to meet citizens’ expectations

The Bologna City Administration has a consolidated tradition in taking advantages from the use of ICT both for internal management / organization and external relationships / dialogue with the community.
How the intranet portal, the CzRM-Punto d’Ascolto/Point of Listening platform and the civic use of social web tools can improve on line and off line services, making more sustainable the whole “delivery system” and helping to meet citizens expectations. The Municipality experience and projects.

Presentation Annarita Iannucci

Annarita Iannucci

Chief of the “Organisation Area” of the Bologna Municipality

including the “ICT services”, “Personnel management and training”, “Demographic and Registration Office”, and “Communication Department”.
Director of the Communication Department since 2006

Improving service quality while cutting development costs – the role of usability

The ISO standards for software development state that ‘usability’ is a central quality criterion. It is also strictly defined, in contrast to the ill-defined term ‘user friendly’, and is possible to objectively measure through a proper use of lab-based methods. However, many software developing organizations see usability as an added difficulty and added cost to the projects and only pay lip-service to it. I intend to show how, on the contrary, software development costs can be cut and user acceptance increased by a well thought-through use of usability methods. Primarily this is accomplished by using usability inspired methods during requirements capturing reducing both project uncertainty and requirements creep. When complemented with user testing of early prototypes the desired effects are achieved.

Presentation Prof. Mats Lind

Prof. Mats Lind
Professor of Human-Computer Interaction at Uppsala University

Mats Lind is currently Professor of Human-Computer Interaction at Uppsala University and
Director of the Swedish National IT-user centre as well as Senior Partner, Smedshammar & Lind AB.
He has an extensive knowledge and experience in the practice of usability related methods in software development projects.
His research interest also includes information visualization techniques.


ities capable to implement their vision on how to be smart are the ones that will succeed in developing the economy, in making the life of citizens easy and pleasant in a sustainable environment. This requires the capability to become “open”, to collaborate with citizens and enterprises and to enable this approach by driving the necessary initiatives. Communities, citizen participation, smart transportation, smart safety, Internet of things, Mobile services, smart phone appl,ications, claims management, IPV6

Chair: Ana Seliškar

City of Ljubljana, City Administration, IT Manager

Ana Seliškar works as IT manager in City of Ljubljana, the capital of Slovenia, since october 2007. Prior to that she worked in different private enterprises, the last six years as CIO in Slovenias biggest daily newspapaper Delo. She joined City administration because of Mayor Jankovic’s ambitious programme and changes he brought. Ana Seliškar graduated in computer and information sciences at University of Ljubljana and presently is working on her masters degree

Can information make the difference?

The Internet we have now was not designed, it has emerged. Why is it the way it is and how will it develop in the future? These are difficult questions because we are dealing with hyper-complexity. In this talk I will explore these issues with special emphasis on the way the Internet is impacting, and will continue to evolve, in the context of Public Administration and the Caring and Developmental Public Services. The main conclusion of this analysis is that the principle value to be delivered by Municipal and sub-regional Public Admonition in the future will be in coordinating the governance of the information economies to support the interests good administration, healthy economy and fair and effective Public Services.

Presentation Mike Martin

Mike Martin

University of Newcastle

Mike Martin has worked in research and development in the IT and Telecommunications sectors since 1968. In 1994 he became Visiting Professor in the Centre for Software Reliability at Newcastle University and in 2002 Visiting Professor at the KITE Research Centre of Newcastle University Business School. Having been involved in the development of Distributed Systems architectures, Telecomms service environments and the Internet in the 1980s and 90s, since 2000 he has been working in research and consultancy in eGovernment and Public Service systems particularly in the context of multi-agency working.

Boston and the new Urban Mechanics

The presentation will focus these key items
1) The Boston Approach to Engaging Citizens in the Smart City
2) a Proposal for Cities to Share Data and Collaborate Around Innovation.
This is the base of Boston and The New Urban Mechanics.

Presentation William Oates

William Oates

Chief Information Officer City of Boston

Bill Oates is the Chief information Officer for the City of Boston, Massachusetts. Oates was named to the Cabinet level position by Boston’s Mayor Thomas M. Menino in June of 2006. As CIO, Oates is charged with spearheading the City’s technology initiatives and is responsible for the delivery of IT services in support of the various city functions.
Under Bill’s leadership, the City of Boston has been recognized as a leader in leveraging technology to improve citizen engagement and access to services. Earlier this year, Bill was named one of the “Top 25 Public Sector Innovators” by Government Technology Magazine.
Prior to joining the City, Oates served as the Senior Vice President & Chief Information Officer for Starwood Hotels & Resorts Worldwide, Inc. Based in White Plains, NY, Starwood is one of the leading hotel and leisure companies in the world. Named CIO in June, 2000, Bill was responsible for delivery of the Company’s global information technology services.
A graduate of Boston College, Oates is also an attorney and member of the Massachusetts Bar. He received his JD from Suffolk University Law School in Boston and was awarded his LL.M in Global Technology Law in 2005. In 1996, Oates was inducted into the hospitality industry’s “Technology Hall of Fame” for his vision in applying technology to the business.
Mr. Oates is based at Boston’s City Hall. A native of the Boston area, Bill is married with two children

Tel Aviv – International Model Management. Model to support public e-Services

This era we are required to do more with less. Leveraging our most important resource: our employees, becomes essential!
The Tel Aviv-Yafo municipality developed a knowledge management model, where empowered employees used their experience and knowhow to develop better services for the city’s citizens.
The working model and a few examples will be presented.

Presentation Zohar Sharon

Zohar Sharon

Chief Knowledge Manager, Tel Aviv-Yafo municipality, Israel

Zohar Sharon is the Chief Knowledge Manager of the Tel Aviv-Yafo municipality.
He attained a Public Administration master’s degree and a Social Work baccalaureate at the Tel Aviv University.
Previously served as Social Services municipal planning and information director and later became among the earliest worldwide appointments as chief knowledge manager of the municipality.
Zohar won several national Knowledge Management awards.
Today he is in charge of Municipal internal knowledge exchange websites and the content of the official municipal website.
He is currently developing the infrastructures required for a completely functional e-municipality, enabling citizens to perform all their municipal interactions digitally. Within this endeavour he is leading a profound cultural change within the municipality from a rules and forms culture towards an information based service culture

Genova Smart City Assotiation: Enerprises, Research Institutions together for a smart planet

City of Genoa chose to start a journey to become a smart city that improves the quality of life for its residents through economic development and respect of the environment.. Genova is planned to become, under the guidance of the local authority and with the participation of all stakeholders, a demonstration laboratory of the smart city concept
We have involved firms, associations, research institutions and all kind of relevant stakeholders.
In order to reach concrete results we have established the Association of Genova Smart City which has already gathered more than fifty member companies, institutions and associations.
We have collected more than 250 action items from those companies and institutions with a wide range of scopes.
With major companies we have signed a specific Memoranda of Understanding related different contributions:
-ABB about intelligent healthcare buildings, Green port, transparent Laboratory Technology
– ENEL about the development of smart grids and construction of related energy infrastructures.
– Ericsson: about traffic flows through cell phones
– IBM about an intelligent dashboard
– Siemens about a Green Airport, Vertical farms, intelligent historic buildings
– Telecom Italy about smart schools and smart digging and laying of optical fibers
We are also defining the overall vision of The Smart Genova City and related communication and dissemination plans.

Presentation Gloria Piaggio

Gloria Piaggio

Head of European Projects

Gloria Piaggio was born in Montevideo, Uruguay on June 28th 1960.
She grew up in Uruguay, Argentina, Mexico City and Italy.
She has a degree in economics from Bocconi University, Milan.
She has a mother tongue level in Italian, Spanish, English, French and used to have a good knowledge of German.
She started working for the biggest Italian multinational food company, then worked in organizing the international exhibition that took place in Genoa in 1992.
Since 1995 she has worked for the Municipality of Genoa where she was Head of European Projects, Head of the Museum Department, Head of one of the nine City districts, Head of Place Marketing and Pr with strategic companies.
She is now and Coordinator of the Genoa Smart City project.
She has six sons, from 5 through 27.

Roma – Open Government Strategy

Presentation Emilio Frezza

Emilio Frezza

Head of Department for Technological Resources, Population Register and Statics of the City of Rome

After a University degree in Electronic Engineering he completed his studies with a master in telecommunications at SSGRR Scuola Superiore G. R. Romoli. He joined the STET group in 1978 and he worked there up to July 1999 holding various positions in the wired (Telecom Italia ) and the mobile company (TIM) . He was Vice General Director in TIM. Subsequently he joined the Wind and BT-Albacom , telecommunications companies, holding the positions of Telco Director ad Sales and Marketing Director . He was President of ITnet ( Internet Service Provider). He was board member of many national and international companies ( Stet Mobile Holding , Stet France, Barthi Cellular, Viasat , STT etc).In 2004, as Area Director of Cnipa (Governative Agency that worked by the Presidenza del Consiglio (Cabinet), he had the responsibility to co-ordinate and give direction to development of ICT and Vas services for Public Administration. In 2009 he joined in Municipality of Rome as Head of Department for Technological Resources, Population Register and Statics of the City.

Next Generation of Public Services in Future Internet

In few years Internet has radically reshaped life styles, habits, behaviours and people needs worldwide, supporting the birth of a knowledge-based society and of a service-based economy. While services are becoming more and more important for all the economies, the investigation about the primary service provider at European level, that is Public Administration (PA), reveals a growing distance between the use people do of Internet in the daily life, and the ability of PA to exploit the opportunity coming from it. New interaction models and business models should provide empowerment to citizens through public and private services tailored around their own needs. New public-private services should rely on the exploitation of a highly flexible network made of interacting citizens, public administration, private and public service providers, and should guarantee inclusion at each level, to facilitate a “citizen driven” social innovation, to ensure equal opportunities and active participation in the government activity.

Presentation Lanfranco Marasso

Lanfranco Marasso

Director of Innovation in Public Sector – Engineering

Lanfranco Marasso is an engineer, who took his PhD in Processes Engineering
at Polytechnic of Milan. He is currently Director of Innovation of Public Sector at Engineering
Ingegneria Informatica spa ( – Italy). Since January 2008 he is chairman of the
Working Group “i-Government” of Nessi Consortium – Networked European Software &
Services Iniziative ( He has spent many years in management roles
(CEO, CIO) in private companies at national and international level. In 1999 he has moved
from private to public sector as CIO of Municipality of Parma (Italy). He was member of
several Working Groups of UNI (Italian Institute for Standardization, Milan) and also of
CIB (Conseil International du Batiment, Rotterdam), involved in Working Group
on Information technology and economy. He has published nearly one hundred articles at
national and international level in process and project management, new technologies
applications and innovation in public sector. He is also author of nine books in Italy, five about e-government.