Quotes from Conference


Selected Quotes from the Major Cities of Europe Conference, 28-20 May 2018 Leipzig/Germany

from Business Excellence

We don’t measure the success of Smart City applications by ROI but by citizen satisfaction.
Liora Shechter
CIO of Tel Aviv

Governments need legal experts who enjoy questioning legislation and who want to engage in its onward development.
Renate Mitterhuber
Executive Director IT Planning Council, Federal Ministry of the Interior, Germany

We need new internal and external skills: from engaging citizens emerges smart government, useful projects, new skills are being established on all sides – all covered!
Sharon Paley
Deputy Director, John Hopkins University, Center for Government Excellence

Why do we crave involvement so much? It is because we lost trust. Perhaps we should trust people enough to delegate things to them and give them space – and by doing this re-establish the trust.
Isabella Mader
CEO Excellence Institute, Executive Advisor Global Peter Drucker Forum

Step down from perfectionism. If you want to reduce risk involve citizens, also crazy people, youngsters, kids, artists, makers … and get inspired by them. Then, what you co-create may be worth while.
Hannes Alpheis
Head of Administration, Hamburg

If governments digitalize assets and processes they don’t just create digital assets. They create commons, value, human ecosystems and relations.
Lucio Fumagalli
Rome

If you read the lovely comments of young mothers sharing their experiences in the miniDigi walks you know it’s heartwarming to be a civil servant.
Liora Shechter
CIO of Tel Aviv

What we really need to measure is the positive change we managed to create together.
Glyn Evans
Vice President, Major Cities of Europe

We must overcome the siloes: data siloes and people siloes. You need to act upon it every day. Co-creation is a great way to get there over time.
Robin Heilig
Head of PACE – FastLane Digital Innovation, City of Vienna

What you need for participation projects is a clear vision of not just what, but why you want to discuss. Do we offer collaboration, because it’s the latest fashion, or because everyone else has it – or did we understand the advantages and know how to run it?
Isabella Mader
CEO Excellence Institute, Executive Advisor Global Peter Drucker Forum

We need to make the effort to standardize and to share … and the only reason for that can be because we care about what really matters to people in their lives.
Martin Ferguson
Policy & Research Director, SOCITM

Where will we find accountability and ethics in data use when Amazon, Google or Cambridge Analytica are going off with questionable practices? Government and citizens will need to step in more as the watchdog here …
Martin Ferguson
Policy & Research Director, SOCITM